ARE YOU A PONDEROSA FAMILY MEMBER?

Ponderosa family membership requirements are that you must live in Newport, New Bern, Beaufort, Morehead City, Cedar Point, Hubert, Emerald Isle, Jacksonville, or Holly Ridge. If an area is in question, please ask management when you call to schedule your dog’s stay with us. A trial stay, at a discounted rate, is highly recommended for dogs who have never boarded with us before.

If you are needing to drop off/pick up before or after the times listed below, please inform us during booking so we can make accommodations. These requests are by management approval only and will accrue an additional fee of 10.00-20.00. Please inform your emergency contact that they may be called to make arrangements for pick up or drop off.

OFFICE HOURS:

Monday – Saturday 9am-3pm

AND

Sunday 9am-10am and 4pm-5pm

A 4-5 pick up will accrue and additional 1/2 day boarding fee for that Sunday.

** Our staff is here caring for your pets outside of these Office Hours **

If you call or text before or after these hours, please leave a message and rest assured we will return your call or text as soon as we can.

KEEP IN MIND, IF YOU HAVE ARRANGED AN EARLY OR LATE PICKUP OR DROP OFF PLEASE CALL OR TEXT WHEN YOU ARRIVE AND IF WE HAPPEN TO MISS THE CALL(our service in the kennel is questionable at times) WE RETURN YOUR CALL OR TEXT PROMPTLY!!

Life on the Ranch

Here is an insight of what a typical day can look like for your pet(s) during their stay. Please keep in mind that the schedule may change due to weather, unforeseen reasons, or holidays

6-6:30 Morning turnout

7:00-8:00 Breakfast

9:00-11:30 Midday turnout

11:30-12:30 Lunch

1:30-3:00 Afternoon turnout

4:00-5:00 Dinner

5:30-7:00 Evening turnout

***Music is played for 24 hours***

Little Joe Suite – 4ft x 6ft Perfect for small or medium dog families and most larger dogs.

Silver Dollar Suite – 4ft x 8ft Great for larger dogs or smaller to medium multiple dog families.

Big Hoss Suite – 6ft x 8ft Spacious for large dogs or medium multiple dog families

Bonanza Suite – 12ft x 12ft Great for a big dog or family that needs plenty of room

Attention when booking a boarding stay. Please inform our staff if your pet participates in daycare, boarding and or grooming at another facility. If so, they will not be allowed on our premises for a minimum of two weeks. We want to keep all of our furry friends safe and healthy during their stay with us which is why this screening process is important. This also includes visiting your veterinary office. DO NOT get your pet’s vaccines updated the day of drop off! Please do this 14 days prior to their reservation. If owners do not adhere to this policy your pet will be denied entrance into the Ranch. Any questions please contact our office. Thank you

Download our pet information paperwork and legal sheet. Obtain an up-to-date copy of your pet/s vaccine information. If you are able, please scan and email all the paperwork to ponderosapetranch@yahoo.com (this will expedite the check in process) or bring it with you when you check your dog in. You can also ask your vet office to email vaccine information to us.